Refund policy

At By1994, we want you to love your purchase. If you’re not satisfied, we’re here to help. This policy explains how returns, exchanges, and refunds work for all orders.

Return Window:

You have 30 days after receiving your item to request a return for both defective and non-defective (change-of-mind) reasons. Which means you have 30 days after receiving your item to request a return. 

Eligibility for Returns: 

  • In the same condition you received it

  • Unworn or unused

  • With original tags and packaging

  • Accompanied by proof of purchase (order number or receipt)

If a return does not meet our eligibility criteria (for example: used, damaged due to misuse, missing parts, or outside the return window), we will notify you and provide available options, which may include returning the item to you at your expense or declining the refund.

How to Start a Return: 

To begin a return, please contact us at contact@by1994.com with your order number, photos or video of the issue, and the reason for return. We will send you:

  • A prepaid return shipping label

  • Detailed instructions on how and where to send your package

Returns without contacting us first will not be accepted.

Return Shipping Costs: 

  • For returns due to a change of mind or ordering error, return shipping costs are the responsibility of the customer.

  • If your item is defective, damaged, or incorrect, we will cover the return shipping cost or offer an alternative resolution (replacement or refund).

Exchanges:

We offer exchanges for items that are:

  • Defective

  • Damaged

  • Incorrect due to our error

If you want a different size, color, or product (non-defective), you can return the item for a refund and place a new order.

You can always contact us for any return question at contact@by1994.com.

Damaged, Defective, or Wrong Items:

  • An item is considered defective or damaged if it has manufacturing flaws, broken components, missing parts, or damage caused during transit.
  • Damage caused by misuse, improper assembly, normal wear and tear, or customer handling after delivery is not considered a defect.

If the item is defective, damaged, or incorrect, contact us immediately so we can:

  • Evaluate the issue

  • Resolve it quickly via exchange or refund

  • Cover all necessary shipping costs

Photos may be requested to speed up the process.

Exceptions / Non-returnable Items:

Certain items cannot be returned:

  • Gift cards

  • Final sale items

  • Made-to-order or customized items (unless defective)

  • Items that pose hygiene concerns once opened

If you have questions about a specific item, please contact us at contact@by1994.com.

Refunds:

Once we receive and inspect your return, we will notify you of approval status.
If approved:

  • Refunds are issued to your original payment method

  • We will process your refund within 2 business days

  • Your bank or card issuer may require additional time to post the refund

If more than 2 business days have passed since approval, please contact us at contact@by1994.com.

Order Cancellation & Modifications

You may cancel or modify your order within 12 hours of purchase.
After this period, your order may already be in production or shipping.