Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@by1994.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@by1994.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@by1994.com.

At By1994, we want you to love your purchase. If you’re not satisfied, we’re here to help. This policy explains how returns, exchanges, and refunds work for all orders.

Return Window:

You have 30 days after receiving your item to request a return for both defective and non-defective (change-of-mind) reasons. Which means you have 30 days after receiving your item to request a return.

Eligibility for Returns:

In the same condition you received it
Unworn or unused
With original tags and packaging
Accompanied by proof of purchase (order number or receipt)

If a return does not meet our eligibility criteria (for example: used, damaged due to misuse, missing parts, or outside the return window), we will notify you and provide available options, which may include returning the item to you at your expense or declining the refund.

How to Start a Return:

To begin a return, please contact us at contact@by1994.com with your order number, photos or video of the issue, and the reason for return. We will send you:

A prepaid return shipping label
Detailed instructions on how and where to send your package

Returns without contacting us first will not be accepted.

Return Shipping Costs:

For returns due to a change of mind or ordering error, return shipping costs are the responsibility of the customer.
If your item is defective, damaged, or incorrect, we will cover the return shipping cost or offer an alternative resolution (replacement or refund).

Exchanges:

We offer exchanges for items that are:

Defective
Damaged
Incorrect due to our error

If you want a different size, color, or product (non-defective), you can return the item for a refund and place a new order.

You can always contact us for any return question at contact@by1994.com.

Damaged, Defective, or Wrong Items:

An item is considered defective or damaged if it has manufacturing flaws, broken components, missing parts, or damage caused during transit.
Damage caused by misuse, improper assembly, normal wear and tear, or customer handling after delivery is not considered a defect.

If the item is defective, damaged, or incorrect, contact us immediately so we can: